Return Policy

We want you to be completely satisfied with your purchase from ZDFWM. If you're not happy with your order, we're here to help.

Return Eligibility

Items must be returned within 30 days of delivery

Products must be:

Unused and in original condition

In original packaging with all tags attached

Accompanied by proof of purchase (order number/receipt)

For health and safety reasons, we cannot accept returns on:

Earrings and body jewelry (pierced)

Swimwear (if hygiene seal is broken)

Sale/clearance items

Personalized/custom-made products

Contact our customer service at assistance@zdfwm.com to request a return authorization

Pack items securely in original packaging

Include your order number on the package

Ship to our return address (provided upon authorization)

Refunds will be issued to the original payment method

Allow 5-10 business days for processing after we receive your return

Original shipping costs are non-refundable

Return shipping is the customer's responsibility unless the return is due to our error

If you receive a damaged or defective product:

Provide photos of the issue

We'll arrange for replacement or refund

We currently offer refunds only. To exchange an item, please return the original purchase and place a new order.

For any return-related questions:
Email: assistance@zdfwm.com
Phone: +1 (603) 909-8173
Address: 152 Pearl Street, Manchester, NH 03104, USA